"Words and hearts should be handled with care for words when spoken and hearts when broken are the hardest things to repair."
The way you communicate with others is very important because that's the beginning of relationships building.
If you do not know how to speak, you should remain silent.
Email is also another form of communication. Don't let the speed and ease of sending email blind you to the fact that you will be judged on what you say and how you say it.
"Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another." - Napoleon Hill
Take a look at this story:
It was Alice's second anniversary, and her husband sent her flowers at the office. When he placed the order he told the florist to write "Happy Anniversary, Year Number 2" on the card.
Alice was delighted when the florist arrived, but her joy was heavily clouded by the note on the card. It read "Happy Anniversary. You're Number 2."
"Sharp dagger only wounds the flesh, but a sharp tongue can wound the spirit."
Good communication skills can be learned. They are at the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be.
We should always think before we speak or write because choices of words can make a lot of difference.
Photo 1 by Birta Rán taken from this source
Photo 2 by MoonSoleil taken from this source